Shipping Policy

This Shipping Policy explains how Shop 10 handles order processing, shipping, and delivery.

1. Order Processing

1. Orders are processed within 1–3 business days after payment confirmation.
2. Orders are not processed on weekends or public holidays.
3. You will receive a confirmation email once your order is shipped.

2. Shipping Coverage

1. We currently deliver within Malaysia.
2. Delivery availability may vary depending on your location.

3. Delivery Time

Estimated delivery time:

1. 3–7 working days within Malaysia

Delivery times may vary due to:

1. Courier service delays
2. Remote locations
3. Public holidays
4. Weather or unforeseen circumstances

Shop 10 is not responsible for delays caused by third-party logistics providers.

4. Shipping Fees

1. Shipping fees (if applicable) are calculated and displayed at checkout.
2. Free shipping promotions may be offered from time to time.

5. Order Tracking

Once your order has been shipped:

1. A tracking number will be sent via email or SMS
2. You can track your order using the courier service or your account dashboard

6. Failed Delivery

If delivery fails due to incorrect address, absence, or customer error:

1. Additional shipping charges may apply for redelivery
2. Shop 10 is not responsible for losses due to incorrect shipping details provided by customers

7. Lost or Missing Packages

If your package is lost in transit:

1. Contact us immediately at info.shopten@gmail.com
2. We will coordinate with the courier service to investigate the issue

Resolutions will be provided based on courier investigation results.

8. Contact Information

For shipping inquiries, please contact:

Shop 10

Email: info.shopten@gmail.com

Website: www.shop10.my