At Shop 10, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.
1. Eligibility for Returns
You may request a return if:
- The item is damaged, defective, or incorrect upon delivery
- The item is unused, unopened, and in original condition
- The item is returned with original packaging and proof of purchase
- The return request is made within 7 days of receiving the product
Shop 10 reserves the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Hygiene or personal care products (if opened)
- Clearance or final sale items
- Used, damaged, or altered items not due to our error
- Items without original packaging
- Digital or promotional items (if applicable)
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of receiving your order
- Provide photos or video proof of the issue
- Our team will review your request and offer a replacement or refund if approved
4. Return Process
To request a return:
- Contact our support team at info.shopten@gmail.com
- Provide your order number and reason for return
- Follow the return instructions provided by our team
- Ship the item to the provided return address
Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refunds
Once we receive and inspect your returned item:
- Approved refunds will be processed within 7–14 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the return is due to our error
Processing time may vary depending on your bank or payment provider.
6. Order Cancellation
- Orders may only be canceled before shipment.
- Once an order has been shipped, cancellation is not possible.
7. Exchange Policy
We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to stock availability.
8. Contact Information
For return or refund inquiries, please contact us:
Shop 10
Email: info.shopten@gmail.com
Website: www.shop10.my
